1 We love to meet our clients and arrange a consultation to design your perfect cake, especially in the case of wedding cakes. You can send us your ideas, colour schemes, fabrics, anything that will give us a feel for design you are after. We also have a range of cake samples for you to try to ensure your cake is not only beautiful but delicious too! And don’t worry, you don’t need to have your design ready straight away, you can change as you wish as long as the final design is completed 4 weeks prior to the delivery/collection date.
2 To avoid disappointment it is best to book as far in advance as possible, at least 3 months for a wedding cake or large order and 2-3 weeks for a birthday or celebration cake would be ideal. Nevertheless we will always try to accommodate short notice orders if we can.
3 We require a non-refundable 30% deposit to secure the order date; the remaining amount will be due four to two weeks before the order date. You can talk to us about methods of payment and paying in instalments for large orders.
4 We always deliver to the venue and set up personally to ensure that the cake has arrived safely. However collection from the bakery is available anytime and free, we will advise you on the best way to travel with your cake and assembly instructions if required, although The English Rose Cake Company is not liable for any damage to the cake once it has left the bakery.
5 You are welcome to change the design as you wish as long as the design is completed 4-2 weeks prior to the order date. The order date may be changed if an alternative date is available and does not conflict with other orders, charges may apply. The order may be cancelled and payment returned minus the non-refundable deposit, if an order has already been started the customer will be liable for costs.